We are open for business Monday-Friday from 9:00am - 5:00pm Eastern Standard Time. Emails sent over the weekend will be answered on the following business day.

 

All images on this site were taken by @saridjonyc photography. If you wish to use images, please link back to the site and with photographer's credit. If you would like to request hi-res images for publications, press etc. Please fill out our contact form.

 

Please allow 3-5 business days for your items to ship. You will receive an email confirmation shortly after placing your order. Once your order ships, you will receive an email with tracking information. We cannot be held responsible for damaged, lost, or stolen packages through shipping/delivery as it is out of our control. We are not responsible for incorrect or missing address information, unavailability or refusal to accept delivery of shipment. We ship internationally. Any VAT, tariff, duties, taxes, handling fees and customs clearance charges required by a country for importing consumer goods upon entry into the destination country are at the responsibility of the customer and must be paid at the time of delivery. Please contact your local customs office for more information.

 

Please allow up to 3-5 business days for order processing, otherwise noted. Below are the estimate delivery time for FREE Standard Shipping (tracking numbers are included):

 

• USA (3-5 days)
• Canada (1-2 weeks) 
• International (2-4 weeks)

We are happy to process returns for most purchases within 7 days of receipt if the item is unused and in its original condition, unless specifically stated otherwise at the time of purchase. Any returned item that is not in its original condition must be damaged or missing parts due to our error. Should your item arrive damage or there is a quality control, please e-mail us with photographic proof and we will do our best to resolve the issue. Due to hygiene, face masks and earrings are final sale. All clearance items are final sale. Shipping and taxes are not refundable. We will issue site credit for the item subtotal once your return is received, inspected and processed through our return center. All purchases paid with a coupon code, rebate or discount are final sale and may not be returned. Please note, we cannot accept returns on face masks, final-sale merchandise, monogrammed/personalized items, special-order items or items damaged through normal wear and tear. 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Do you love Saridjo™ products? Do you own a boutique or online store? Then you are a perfect match to wholesale with us! For more information, please submit your application.